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Welcome to CellularMall!

Returns, Refunds and Replacement Policy

This returns policy forms part of our standard terms and conditions of use.

  • Replacement/Faulty stock policy: The original item needs to be returned to cellularmall.co.za within 7 business days, and the replacement order will be shipped out within 7 business days after the returned package has been received.
  • Refund policy: The original item needs to be returned to cellularmall.co.za within 7 business days, and the refund will be processed 7 business days after receipt of the return. These will be made through the original payment method.
     

Replacement/Faulty Stock Policy

All requests for replacements must be made within 7 business days after the receipt of the returned item to info@cellularmall.co.za. All items that have been returned must have a valid invoice number to qualify for a replacement. Items returned without a valid invoice number are the not responsibility of cellularmall.co.za. Any unauthorized cellularmall.co.za items that are sent back, attached or unattached, to/with the authorized items, are also not the responsibility of cellularmall.co.za. We will hold unauthorized items for up to 30 days for the customer until customer claims them by covering shipping costs back to them. After the 30 day period, they will be disposed of at cellularmall.co.za’s discretion.

The invoice number must be marked on the outside of the package containing the returned product to be accepted. All returned items must have ALL ORIGINAL ACCESSORIES AND PACKAGING including manuals, cables, connections etc, and must be unaltered and/or tampered with, in order to qualify for a replacement.

The items returned will be tested by cellularmall.co.za to validate that they are indeed faulty/defective. Should the item indeed be faulty/defective, a replacement item will be sent to you within 7 business days, free of charge. This replacement item is subject to stock availability, failing which, a full refund will be given.

Should the items prove to not be faulty/defective, they will be held by cellularmall.co.za until a customer claims them by covering shipping costs back to them. After a 30 day period, they will be disposed of at cellularmall.co.za’s discretion.

Any shortages of your order, errors, or damages made to the shipment must be notified to cellularmall.co.za at info@cellularmall.co.za within 24 hours of receipt of the order. All damages not reported to cellularmall.co.za within this time frame, will be the purchaser’s responsibility and may be subtracted from total replacement amount. Please ship the authorized item(s) with proper encasing or packaging to ensure the integrity of the items enclosed with the invoice number clearly visible on the outside of the package. Cellularmall.co.za is strictly not liable for any damages and/or losses in transit to our warehouse.

Accrued delivery charges will apply for any incorrect delivery addresses, which will result in a redelivery of the order to that customer.

IMPORTANT: THERE ARE NO RETURNS ON SCREEN PROTECTORS, CELL SKINS, HOLOGRAM STICKERS, AND ALL OTHER PRODUCTS WITH ADHESIVE MATERIAL WITH BACKING REMOVED, ALTERED AND/OR USED.
 

Refund Policy

Most items purchased on cellularmall.co.za can be returned to us for a full refund.  Non-returnable items will be clearly indicated on the specific item page as a “Non-Returnable Item”. Please contact us at info@cellularmall.co.za if you are unsure if an item is returnable. Returns must be received by us within 7 business days of the date that we dispatched the item to you.  The original delivery charge will not be refunded and the cost for returning the parcel is at your expense. Please ensure that your invoice number is visible on the outside of the returned order package, so that your refund can be processed. 

We will not be able to accept the return of an item in the following situations:

  • If we receive a returned item later than 7 business days after the date of dispatch
  • If the item, as well as the packaging, is not in mint condition
  • If it has been indicated on cellularmall.co.za that it is a “non-returnable item”
  • If the item is of a custom design/specification to your order

In any of these cases we will not be able to process a refund and you will be liable for the costs of re-delivering the item to you. It is your responsibility to package the item securely to ensure that it does not get damaged in transit.

All requests for refunds must be made within 7 business days after the receipt of the returned item to info@cellularmall.co.za. All items that have been returned must have a valid invoice number to qualify for a refund. Items returned without a valid invoice number are the not responsibility of cellularmall.co.za. Any unauthorized cellularmall.co.za items that are sent back, attached or unattached, to/with the authorized items, are also not the responsibility of cellularmall.co.za. We will hold unauthorized items for up to 30 days for the customer until customer claims them by covering shipping costs back to them. After the 30 day period, they will be disposed of at cellularmall.co.za’s discretion. 

Refunds on items ordered incorrectly may be subject to a handling fee. 

The invoice number must be marked on the outside of the package containing the returned product to be accepted. All returned items must have ALL ORIGINAL ACCESSORIES AND PACKAGING including manuals, cables, connections etc, unaltered and/or tampered with, in order to qualify for a refund.

Product defect that is attributable to any failure or damage which is beyond the reasonable control of cellularmall.co.za is not covered by warranty and is ineligible for any refunds, replacements and/or exchanges. All goods are guaranteed against faulty materials and workmanship. Goods are not guaranteed against faults resulting from normal wear and tear.

IMPORTANT: THERE ARE NO RETURNS ON SCREEN PROTECTORS, CELL SKINS, HOLOGRAM STICKERS, AND ALL OTHER PRODUCTS WITH ADHESIVE MATERIAL WITH BACKING REMOVED, ALTERED AND/OR USED.

 

Cancelling an order

Should an order be cancelled after payment it will be subject to a 5% handling fee. If the order is cancelled after it has been shipped from our warehouse, the refund will be subject to a freight charge.

 

Arranging Returns

If you want to return a product you have purchased from cellularmall.co.za for any reason permitted under this Returns Policy, you must in all instances notify cellularmall.co.za at info@cellularmall.co.za beforehand to discuss the reasons as to why the return is to occur and for necessary arrangements to be made. When informing us of your return, please ensure that you have your invoice number ready so that we can trace your order to ensure a smooth refund/replacement. All returns must be returned to our physical address and not a Post Net or Postal address.

It is your responsibility to return the item(s) and to ensure that the order is package securely to ensure that it does not get damaged in transit.

IMPORTANT: cellularmall.co.za is not able to accept the return of any products which have not gone through the above process and/or are not accompanied by a valid invoice number. All items that have been returned must have a valid invoice number to qualify for a replacement. Items returned without a valid invoice number are the not responsibility of cellularmall.co.za. Please treat products and packaging with reasonable care while in your possession. Cellularmall.co.za may have to hold you liable for any damage you cause to a product (including its packaging) while in your possession.

 

 

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